Shipping policy

Shipping Policy

Thank you for shopping with Cuddle Club.

Processing Time

All orders are processed within 1–3 business days. Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery time is 7–12 business days, depending on your location and local carrier operations.

Please note that delivery times are estimates and are not guaranteed. International orders may occasionally experience additional delays due to customs processing or other circumstances outside our control.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email so you can follow your package throughout its journey.

Please allow some time for tracking information to become active after your order has been shipped.

Delays

While most orders arrive within the estimated timeframe, occasional delays may occur due to customs processing, weather conditions, holidays, carrier issues, or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us at info@cuddleclub.us and we'll be happy to look into it.

Incorrect Address

Please carefully check your shipping information before completing your purchase.

If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has been shipped, we may be unable to change the delivery address.

Cuddle Club is not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout, subject to any rights you may have under applicable law.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at info@cuddleclub.us with your order number and any relevant details.

We'll work with you to investigate the issue and determine an appropriate resolution.