Terms of service

Terms of Service

OVERVIEW

Welcome to Cuddle Club. The terms "we", "us" and "our" refer to Cuddle Club. Cuddle Club operates this store and website, including all related information, content, features, tools, products and services in order to provide you with a convenient shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced in these Terms (collectively, the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully before using our website or purchasing from us.

By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian to use our Services.

When using our Services or placing an order, you may be asked to provide information including your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of any account credentials associated with your account and for activity conducted through your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colours, sizing information, and other product details displayed on our website are accurate.

However, colours and product appearance may vary slightly depending on your device, screen settings, lighting, photography, or other factors.

We reserve the right to modify product descriptions, pricing, availability, or other product information at any time without notice.

We also reserve the right to discontinue products or limit quantities available for purchase at our discretion.

SECTION 3 - ORDERS

When you place an order through our website, you are submitting a request to purchase the products in your order.

We reserve the right to accept, decline, or cancel an order where reasonably necessary, including where there is an error in pricing, product availability, payment information, or shipping information.

Your order will be considered accepted once payment has been successfully processed and we have confirmed your order.

Please carefully review your order before completing your purchase, as we may not be able to accommodate cancellation requests once an order has been processed or shipped.

Returns and refunds are handled in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are subject to change without notice.

The price charged for your order will be the price displayed at the time your order is placed, unless an obvious pricing or technical error has occurred.

You agree to provide accurate and complete billing and payment information when placing an order.

You confirm that you are authorised to use the payment method provided for your purchase.

We reserve the right to correct pricing errors and, where appropriate, cancel orders affected by such errors.

SECTION 5 - SHIPPING AND DELIVERY

We provide estimated shipping and delivery timeframes where available. These timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including shipping carrier delays, customs processing, weather, public holidays, incorrect shipping information, or other unforeseen circumstances.

You are responsible for providing an accurate and complete shipping address when placing your order.

If you believe your order has been lost, damaged, or significantly delayed, please contact us at info@cuddleclub.us so we can investigate the issue and determine the appropriate resolution.

Nothing in these Terms limits any rights or remedies you may have under applicable consumer protection laws.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our website, including our brand name, logo, text, graphics, photographs, product images, videos, designs, and other materials, is owned by or licensed to Cuddle Club and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes only.

You may not reproduce, copy, distribute, modify, sell, republish, or otherwise exploit our website content without our prior written permission.

SECTION 7 - THIRD-PARTY TOOLS

Our Services may include access to tools, features, or services provided by third parties.

We do not control or necessarily endorse third-party tools and are not responsible for their availability, functionality, or terms.

Your use of third-party services may be subject to the terms and policies of the relevant third party.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These websites are not operated or controlled by Cuddle Club. We are not responsible for the content, policies, security, or practices of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and risk.

SECTION 9 - SHOPIFY

Our store is powered by Shopify, which provides the technology used to operate our online store.

However, purchases made through our website are transactions between you and Cuddle Club. Shopify is not responsible for the products we sell or for the fulfilment of orders placed through our store.

SECTION 10 - PRIVACY

Your use of our Services is also subject to our Privacy Policy.

By using our Services, you acknowledge that information provided through our website may be collected and processed by Cuddle Club, Shopify, and relevant service providers in accordance with our Privacy Policy and applicable laws.

SECTION 11 - CUSTOMER FEEDBACK

If you voluntarily submit reviews, photographs, testimonials, suggestions, or other feedback to us, you grant Cuddle Club permission to use that content for purposes including operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the right to submit the content and that your submission does not infringe the rights of another person.

We reserve the right to remove content that we reasonably believe is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

SECTION 12 - ERRORS AND OMISSIONS

From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors and update information at any time.

Where an error materially affects an order, we may contact you to provide an appropriate resolution.

SECTION 13 - PROHIBITED USES

You agree not to use our Services:

For any unlawful purpose
To violate applicable laws or regulations
To infringe upon our intellectual property rights or those of others
To submit false or misleading information
To interfere with the security or operation of our website
To attempt to gain unauthorised access to our systems
To transmit malicious code, viruses, or harmful software
To engage in fraudulent activity
To use our Services in a manner that could harm Cuddle Club, our customers, or third parties

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 14 - TERMINATION

We may suspend or terminate access to our Services where reasonably necessary, including where a user violates these Terms or applicable laws.

Any provisions of these Terms that by their nature should continue after termination will remain in effect.

SECTION 15 - DISCLAIMER

To the maximum extent permitted by applicable law, our website and Services are provided on an "as available" basis.

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot legally be excluded, restricted, or modified under applicable consumer protection laws.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cuddle Club will not be liable for losses arising from circumstances beyond our reasonable control or from your misuse of our Services.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

SECTION 17 - INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of our Services or your violation of these Terms.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue to apply.

SECTION 19 - ENTIRE AGREEMENT

These Terms of Service, together with our other policies referenced on our website, constitute the agreement between you and Cuddle Club regarding your use of our Services.

SECTION 20 - CHANGES TO THESE TERMS

We may update or change these Terms from time to time.

The most current version will always be available on this page. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws applicable to Cuddle Club and the jurisdiction in which Cuddle Club operates, subject to any mandatory consumer protection laws that apply to your purchase.